Returns & Refunds
At Casazul, we take great pride in preparing and delivering authentic Mexican food and artisan products with care. We want every order to arrive fresh, delicious, and ready to enjoy.
If there’s a problem with your order, please talk to us first. We’re a small family-run business and we’ll always do our best to find a fair solution.
Fresh & Perishable Products
Because many of our products are freshly prepared food items, we are unable to accept returns on perishable goods.
If your order arrives damaged, incomplete, incorrect, or unsuitable for consumption, please contact us within 24 hours of delivery. We may request photographs to help us investigate the issue and arrange an appropriate refund, replacement, or store credit.
Non-Perishable Products
Unopened, unused, non-perishable products may be returned within 14 days of receipt.
To be eligible for a refund:
- Items must be unused and in their original packaging.
- Proof of purchase must be provided.
- Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
Damaged or Incorrect Orders
If we’ve made a mistake, we’re sorry.
Please contact us as soon as possible, and no later than 24 hours after delivery, with your order number and details of the issue. We’ll work quickly to find the best solution, whether that’s a replacement, refund, or store credit.
Refunds
Once a refund has been approved, it will be processed back to your original payment method. Depending on your bank or card provider, funds may take 3-10 working days to appear in your account.
How to Contact Us
For any questions about your order, please get in touch via our Contact Us page or email(sales@casazul.co.uk) us with:
- Your order number
- A description of the issue
- Photos where applicable
Thank you for supporting an independent Brighton business. We genuinely appreciate every order and every customer, and we’ll always do our best to make your Casazul experience a great one.